Shipping &Service Delivery Policy
Shipping & Service Delivery PolicyEffective Date: August 5, 2026At TrustIndia,
we are committed to providing reliable and timely document verification services. This Shipping & Service Delivery Policy explains how our services are delivered and how physical documents, where applicable, are shipped.
1. Service DeliveryOnce your order is successfully placed and payment is confirmed, our team will begin processing your document verification request.The time required to complete the verification depends on:The type of document submitted.The availability of information from the issuing authority or relevant organization.The completeness and accuracy of the information provided by the customer.Any unforeseen delays beyond our control.Estimated verification timelines are provided for guidance only and are not guaranteed.
2. Digital DeliveryWhere applicable, completed verification reports or service updates will be sent electronically to the email address provided during the order process.Customers are responsible for providing a valid and accessible email address.
3. Physical Document ShippingIf original documents or printed verification reports need to be delivered, TrustIndia will arrange shipment through reputable third-party courier and postal service providers, including:India Post (Speed Post)Other trusted third-party courier companies, depending on the delivery location and service availability.The shipping method will be selected based on the destination, availability, and operational requirements.
4. Shipping TimeDelivery times vary depending on:Destination addressCourier or postal servicePublic holidaysWeather conditionsTransportation disruptionsOther circumstances beyond our controlOnce the shipment has been dispatched, delivery timelines are governed by the respective courier or postal service provider.
5. Shipping ChargesShipping charges, if applicable, will be displayed during the checkout process or communicated to the customer before dispatch.
6. Tracking InformationWhere available, tracking details will be shared with the customer after the shipment has been dispatched.
7. Delivery DelaysWhile we make every effort to ensure timely delivery, TrustIndia shall not be held responsible for delays caused by:Courier or postal service providers.Natural disasters or adverse weather conditions.Government restrictions or emergencies.Incorrect or incomplete delivery addresses provided by the customer.Any event beyond our reasonable control.
8. Customer ResponsibilitiesCustomers are responsible for:Providing accurate shipping and contact information.Ensuring someone is available to receive the shipment at the delivery address.Informing us promptly if any delivery information changes before dispatch.TrustIndia is not responsible for failed deliveries resulting from incorrect or incomplete information provided by the customer.
9. Lost or Damaged ShipmentsIf a shipment is lost or arrives damaged, customers should notify TrustIndia as soon as possible. We will work with the courier or postal service provider to investigate the matter and assist in resolving the issue where reasonably possible.
10. Contact UsIf you have any questions regarding this Shipping & Service Delivery Policy, please contact us:
TrustIndiaEmail:
info@indocverification.in
Business Hours:Monday to Saturday9:00 AM – 6:00 PM (IST)
