{"id":261,"date":"2026-08-05T09:51:02","date_gmt":"2026-08-05T09:51:02","guid":{"rendered":"https:\/\/indocverification.in\/?page_id=261"},"modified":"2026-08-11T13:56:45","modified_gmt":"2026-08-11T13:56:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/indocverification.in\/?page_id=261","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"261\" class=\"elementor elementor-261\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-421c505 e-con e-atomic-element e-flexbox-base e-749a175 \" data-id=\"421c505\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"421c505\" data-e-type=\"e-flexbox\" data-id=\"421c505\">\n    \n<\/div>\n<div class=\"elementor-element elementor-element-cb8b855 e-con e-atomic-element e-div-block-base \" data-id=\"cb8b855\" data-element_type=\"e-div-block\" data-e-type=\"e-div-block\" data-interaction-id=\"cb8b855\" 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h2{font-size:30px}.idv-faq-question{padding:17px}.idv-faq-answer{padding:0 17px 18px 64px}.idv-faq-wrap{margin:20px 10px}}\n            <\/style>\n\n            <div class=\"idv-faq-hero\">\n                <div class=\"idv-faq-badge\">Help Centre<\/div>\n                <h2>Frequently Asked Questions<\/h2>\n                <p>Find quick answers about document verification, apostille services, security, support and our policies.<\/p>\n                <div class=\"idv-faq-search\">\n                    <input type=\"search\" placeholder=\"Search your question...\" aria-label=\"Search FAQs\">\n                    <span>\ud83d\udd0e<\/span>\n                <\/div>\n            <\/div>\n\n            <div class=\"idv-faq-tabs\">\n                <button type=\"button\" class=\"idv-faq-tab active\" data-cat=\"all\">All Questions<\/button>\n                                    <button type=\"button\" class=\"idv-faq-tab\" data-cat=\"general\">General<\/button>\n                                    <button type=\"button\" class=\"idv-faq-tab\" data-cat=\"verification\">Verification<\/button>\n                                    <button type=\"button\" class=\"idv-faq-tab\" data-cat=\"apostille\">Apostille<\/button>\n                                    <button type=\"button\" class=\"idv-faq-tab\" data-cat=\"security\">Security<\/button>\n                                    <button type=\"button\" class=\"idv-faq-tab\" data-cat=\"support\">Support<\/button>\n                                    <button type=\"button\" class=\"idv-faq-tab\" data-cat=\"policies\">Policies<\/button>\n                            <\/div>\n\n            <div class=\"idv-faq-list\">\n                            <div class=\"idv-faq-item\" data-category=\"general\" data-search=\"what services does trustindia provide? trustindia provides online document verification services and also assists with apostille and document-related services for documents intended for international use.\">\n                    <button type=\"button\" class=\"idv-faq-question\" aria-expanded=\"false\">\n                        <span class=\"qtext\"><span class=\"idv-faq-icon\">?<\/span><span>What services does TrustIndia provide?<\/span><\/span>\n                        <span class=\"idv-faq-plus\">+<\/span>\n                    <\/button>\n                    <div class=\"idv-faq-answer\"><p>TrustIndia provides online document verification services and also assists with apostille and document-related services for documents intended for international use.<\/p>\n<\/div>\n                <\/div>\n                            <div class=\"idv-faq-item\" data-category=\"general\" data-search=\"who can use trustindia services? the website describes services for individuals, students, professionals and businesses.\">\n                    <button type=\"button\" class=\"idv-faq-question\" aria-expanded=\"false\">\n                        <span class=\"qtext\"><span class=\"idv-faq-icon\">?<\/span><span>Who can use TrustIndia services?<\/span><\/span>\n                        <span class=\"idv-faq-plus\">+<\/span>\n                    <\/button>\n                    <div class=\"idv-faq-answer\"><p>The website describes services for individuals, students, professionals and businesses.<\/p>\n<\/div>\n                <\/div>\n                            <div class=\"idv-faq-item\" data-category=\"verification\" data-search=\"how do i start a verification request? use the start verification \/ start now option on the website and follow the instructions shown for your selected service.\">\n                    <button type=\"button\" class=\"idv-faq-question\" aria-expanded=\"false\">\n                        <span class=\"qtext\"><span class=\"idv-faq-icon\">?<\/span><span>How do I start a verification request?<\/span><\/span>\n                        <span class=\"idv-faq-plus\">+<\/span>\n                    <\/button>\n                    <div class=\"idv-faq-answer\"><p>Use the Start Verification \/ Start Now option on the website and follow the instructions shown for your selected service.<\/p>\n<\/div>\n                <\/div>\n                            <div class=\"idv-faq-item\" data-category=\"apostille\" data-search=\"what is an apostille service? trustindia assists with apostille processing for documents intended for use in countries that are members of the hague apostille convention.\">\n                    <button type=\"button\" class=\"idv-faq-question\" aria-expanded=\"false\">\n                        <span class=\"qtext\"><span class=\"idv-faq-icon\">?<\/span><span>What is an apostille service?<\/span><\/span>\n                        <span class=\"idv-faq-plus\">+<\/span>\n                    <\/button>\n                    <div class=\"idv-faq-answer\"><p>TrustIndia assists with apostille processing for documents intended for use in countries that are members of the Hague Apostille Convention.<\/p>\n<\/div>\n                <\/div>\n                            <div class=\"idv-faq-item\" data-category=\"apostille\" data-search=\"which types of documents can be handled for apostille? the website mentions educational certificates, birth and marriage certificates, commercial documents, power of attorney, police clearance certificates (pcc), and other government-issued documents. eligibility can depend on the document and destination country.\">\n                    <button type=\"button\" class=\"idv-faq-question\" aria-expanded=\"false\">\n                        <span class=\"qtext\"><span class=\"idv-faq-icon\">?<\/span><span>Which types of documents can be handled for apostille?<\/span><\/span>\n                        <span class=\"idv-faq-plus\">+<\/span>\n                    <\/button>\n                    <div class=\"idv-faq-answer\"><p>The website mentions educational certificates, birth and marriage certificates, commercial documents, power of attorney, police clearance certificates (PCC), and other government-issued documents. Eligibility can depend on the document and destination country.<\/p>\n<\/div>\n                <\/div>\n                            <div class=\"idv-faq-item\" data-category=\"security\" data-search=\"is my personal information and document data protected? trustindia states that personal information and documents are protected with privacy and security standards. please review the privacy policy for the full terms that apply to your information.\">\n                    <button type=\"button\" class=\"idv-faq-question\" aria-expanded=\"false\">\n                        <span class=\"qtext\"><span class=\"idv-faq-icon\">?<\/span><span>Is my personal information and document data protected?<\/span><\/span>\n                        <span class=\"idv-faq-plus\">+<\/span>\n                    <\/button>\n                    <div class=\"idv-faq-answer\"><p>TrustIndia states that personal information and documents are protected with privacy and security standards. Please review the Privacy Policy for the full terms that apply to your information.<\/p>\n<\/div>\n                <\/div>\n                            <div class=\"idv-faq-item\" data-category=\"support\" data-search=\"how can i contact trustindia if i need help? you can use the contact us \/ send message option on the website or email info@indocverification.in.\">\n                    <button type=\"button\" class=\"idv-faq-question\" aria-expanded=\"false\">\n                        <span class=\"qtext\"><span class=\"idv-faq-icon\">?<\/span><span>How can I contact TrustIndia if I need help?<\/span><\/span>\n                        <span class=\"idv-faq-plus\">+<\/span>\n                    <\/button>\n                    <div class=\"idv-faq-answer\"><p>You can use the Contact Us \/ Send Message option on the website or email info@indocverification.in.<\/p>\n<\/div>\n                <\/div>\n                            <div class=\"idv-faq-item\" data-category=\"policies\" data-search=\"where can i read your policies? the website provides separate pages for privacy policy, terms &amp; conditions, refund &amp; cancellation, shipping &amp; service delivery, cookie policy, disclaimer and grievance redressal policy. please read the applicable policy before placing a service request.\">\n                    <button type=\"button\" class=\"idv-faq-question\" aria-expanded=\"false\">\n                        <span class=\"qtext\"><span class=\"idv-faq-icon\">?<\/span><span>Where can I read your policies?<\/span><\/span>\n                        <span class=\"idv-faq-plus\">+<\/span>\n                    <\/button>\n                    <div class=\"idv-faq-answer\"><p>The website provides separate pages for Privacy Policy, Terms &amp; Conditions, Refund &amp; Cancellation, Shipping &amp; Service Delivery, Cookie Policy, Disclaimer and Grievance Redressal Policy. Please read the applicable policy before placing a service request.<\/p>\n<\/div>\n                <\/div>\n                        <\/div>\n            <div class=\"idv-faq-empty\">No matching questions found. Please contact our support team.<\/div>\n\n            <div class=\"idv-faq-bottom\">\n                <strong>Still need help?<\/strong>\n                <p>Our team is ready to assist you with your document service requirements.<\/p>\n                <a class=\"idv-faq-contact\" href=\"https:\/\/indocverification.in\/contact\/\">Contact Us<\/a>\n            <\/div>\n\n            <script>\n            (function(){\n                function init(root){\n                    if(!root || root.dataset.ready) return;\n                    root.dataset.ready='1';\n                    const items=[...root.querySelectorAll('.idv-faq-item')];\n                    const tabs=[...root.querySelectorAll('.idv-faq-tab')];\n                    const input=root.querySelector('.idv-faq-search input');\n                    const empty=root.querySelector('.idv-faq-empty');\n                    let cat='all';\n\n                    function render(){\n                        const 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